Check-in and Checkout
Check-in time is after 3:00 p.m.; checkout time is 10:00 a.m. Due to
our high standards for cleanliness, not all units will be ready for check-in
promptly at 3:00 pm. We ask for your patience and suggest that you have
alternate plans available between 3:00 and 5:00 p.m. in case the unit is not yet
ready.
Direct Check In
Some units may offer the option for you to go directly to the unit at
time of arrival. If you make your reservation in one of these units you will be
required to make full payment 3 days prior to arrival. We will require a credit
card at time of booking to charge prior to arrival. When full payment is made
you will be emailed a confirmation statement with your direct check in lock
combination. Direct check in will require you to have an email address for
notification. The check in time for direct check in units is after 4PM Check Out
is 10AM.
Rates
Rates are subject to change without notice. The daily rate may include
fees to cover use of certain amenities at the property. Higher rates apply to
houses and holiday periods such as Easter, July 4, Thanksgiving and Christmas.
Monthly rates are available at many properties on a seasonal basis. Please call
for specific details.
Age Requirement
The individual making the reservation must be 25 years of age or older and must
occupy the rental property the entire term of the reservation. Singles under 25
years of age are prohibited unless accompanied by parent or legal guardian.
Restrictions may apply regarding the number of people that may accompany a
parent or legal guardian. Additional restrictions may apply during the spring
break vacation period. Chaperoned groups are prohibited unless prior approval is
given by the ResortQuest Group Sales Department.
Reservation Fee
All reservations include up to a 6% reservations fee calculated on
total rent including amenity fee and clean fee. The reservations fee is
non-refundable. The reservations fee applies to each separate "stay," even if
multiple stays are booked simultaneously. The reservations fee is automatically
added to a reservation and will appear as a separate line item in the guest's
folio. The reservations fee is not charged to extended-stay rentals (rentals
over 28 days.) There is a $20 minimum reservations fee.
Clean Fee
Most rental units require a one-time departure clean fee to be paid by
the guest. The clean fee will also be required on monthly reservations and will
be applied to each unit booked. If you are staying more than one month in the
same rental unit the fee will only be charged on your last month. The clean fee
will cover all normal cleaning required after your departure.
Rental Unit Damage Protection
All Northwest Florida reservations have the security benefit of the
Rental Unit Damage Protection being included in the daily rate to cover minor
damages that may occur during your stay. If you are renting multiple units, the
Rental Unit Damage Protection fee is charged for each rental unit. This
insurance plan covers unintentional damages to the rental unit interior that are
disclosed to management prior to check-out. The policy will pay a maximum
benefit of $1,500.00. Any damages that exceed $1,500.00 will be charged to the
credit card on file. If, during your stay at one of our rental properties, an
Insured Person causes any damage to real or personal property of the unit as a
result of inadvertent acts or omissions, the Insurer will reimburse the Insured
for the cost of repair or replacement of such property up to a maximum benefit
of $1,500. Full details of the Rental Unit Damage Protection coverage are
contained in the Policy. If there are any conflicts between this document and
the Policy, the Policy shall govern. Reporting Damage: Please note any damage to
the rental unit upon your arrival and report it immediately to our office to
avoid possible liability. If any loss or damage occurs during your stay, you
must notify us immediately in order for the Rental Unit Damage Protection to
apply. We inspect every rental unit after each guest's departure; if unreported
loss or damage is discovered after your stay, we will charge your credit card.
The Rental Unit Damage Protection fee is not charged to extended-stays (rentals
over 28 days.)
Pet Policy
We know you love your pets, but pets are permitted ONLY in select pet approved
properties with advance reservations and a non-refundable pet fee, only
exception is for service animals. You must inform our reservations center or the
check in location directly prior to arrival if you intend to bring a pet to an
eligible unit.
Advance Payment
At the time of booking a credit card advance payment will be required equivalent
to fifteen percent (15%) of your total stay, plus travel insurance, if
purchased. The optional travel insurance fee, provides you with protection from
unexpected events (see Vacation Rental Insurance below.) The advance payment is
due when your reservation is made. If payment is being mailed in and not
received within 7 days, the reservation will be cancelled.
Methods of Payment
We accept Visa, MasterCard, American Express and Discover credit cards. Other
acceptable methods of payment include personal check, cashier's check, certified
check and money order. Make checks payable to ResortQuest. Please remember to
include your reservation number on your payment. All payments must be paid in
U.S. dollars. There is a $25 handling fee for all returned checks. A credit card
will be required at time of booking for all reservations. A credit card will be
required upon check-in for incidentals and damages not covered under the Rental
Unit Damage Protection. No credit card fees will be charged to guests.
Final Payment
Final payment is due on arrival. However, some units and most homes require
final payment to be received no later than 60-120 days prior to arrival. There
are also certain properties that require final payment to be received no later
than 4 days prior to arrival. In the event of cancellation, final payment is
non-refundable unless the stay is re-booked (see "Cancellation" below) or the
renter has purchased Travel Vacation Protection Insurance and the reason for
canceling is covered by insurance.
Cancellation
Cancellation before final payment will result in a loss equal to the advance
payment made (up to a maximum of 15% of the total due). Guests covered under
ResortQuest’s travel insurance are exempt from this loss if the reason for
cancellation is covered under the travel insurance. The travel insurance fee is
non-refundable.
Cancellation after final payment will result in a 100% loss of the total cost of the stay. The 100% cancellation loss can be avoided if: 1) ResortQuest’s travel insurance was purchased and the reason for cancellation is covered under the travel insurance policy; or 2) ResortQuest can re-rent the unit for the full term of the original rental period, in which case the guest will be charged a 10% rebooking fee in addition to the reservations fee. The travel insurance fee is non-refundable.
If guest has to shorten their stay or change their unit within 14 days of arrival, normal cancellation penalties may apply, whether travel insurance was purchased or not.
Refunds issued by ResortQuest will be issued no more than 30 days after departure date of original stay. Refunds are payable to the renter within 30 days after the subsequent re-rent payment has cleared our account. The renter will be entitled to reimbursement of any fees paid to us for goods or services such as golf packages to be procured from third parties on behalf of the renter that have not been rendered or delivered to the renter prior to ResortQuest Northwest Florida receiving the notice of cancellation.
Larger homes and monthly stays have different minimum-stay requirements, advance reservation, advance payment and cancellation policies. These will be reviewed at the time of reservation and confirmation.
Vacation Rental Insurance
ResortQuest partners with CSA Insurance Services to offer our guests
Vacation Rental Insurance Protection. With Vacation Rental Insurance Protection,
you will be covered before and during your trip. Should you have a major medical
issue or experience trip interruption due to natural disaster, you will be
covered by contacting CSA through their claim process. Guests may purchase
Vacation Rental Insurance up to 72 hours prior to arrival. However, guests
opting not to purchase the Vacation Rental Insurance, please be aware that no
refunds will be available for unforeseen developments such as illnesses, natural
disasters and the like; therefore, your trip investment could be lost. This plan
does not include stays of 30 days or longer. The fee is non-refundable.
Monthly Priority
Three-month rentals or longer will be given priority during the winter rate
structure. Complimentary beach chair/umbrella/video and other packages are not
included in monthly reservations.
Maximum Occupancy
The maximum number of guests per rental unit is limited at most properties to
four (4) persons in a one bedroom, six (6) persons in a two bedroom and eight
(8) persons in a three bedroom. Other restrictions may apply.
Properties Require a Multiple-Night
Minimum Stay
Many rental units during busier seasons require a 3 night minimum stay. During
Holiday periods and times of limited availability, a longer night minimum
may be required. Many vacation homes require a 7 night minimum stay. We reserve
the right to change unit assignments.
No Daily Maid Service
While linens and bath towels are included in the unit, daily maid service is not
included in the rental rate at most locations. We suggest you bring beach
towels. We do not permit towels or linens to be taken from the units except to
launder. An exchange for additional linen is available at the check-in location
for a nominal fee.
Falsified Reservation
Any reservation obtained under false pretense will be subject to forfeiture of
advance payment; deposit and/or rental money and the party will not be permitted
to check in.
Parking Restrictions
Many rental properties prohibit the on-site parking of recreational vehicles,
personal watercraft (boats, trailers, jet skis, etc.) and/or restrict the number
of motorized vehicles per rental unit. Ask your reservation agent to inform you
of your chosen property’s parking regulations prior to making your reservation.
Agency Disclosure
ResortQuest serves as the agent and representative of all owners of condominium
units, town homes and houses in its rental program and acts at all times in and
for the best interests of the owners.
Units for Sale
In the event a property that you are renting is listed for sale, we may find the
need to show the property during your visit. We will make every effort to
schedule the showing at a convenient time so we do not disturb your vacation.
Terms and Conditions are subject to change
without notice.
ResortQuest of NWFL & AL Rental Policies